Refund policy

Kore Beauty Return & Refund Policy

At Kore Beauty, your satisfaction is our priority. While we do not accept returns, we are happy to offer store credit for eligible purchases. Please review the details of our policy below:

Store Credit Policy:

• Eligibility: Store credit will be provided for items that are defective, damaged upon arrival, or if the wrong product was sent.

• Conditions: Items must be unused, in their original packaging, and reported within 7 days of receiving your order.

• Store Credit Issuance: Once your claim is approved, we will issue store credit equivalent to the purchase amount, excluding shipping charges.

• How to Request: To request store credit, please contact our customer service team at the WhatsApp number provided or on the Instagram page with your order number and a description of the issue.

Non-Returnable Items:

Due to hygiene and safety standards, the following items cannot be returned or exchanged:

• Opened or used skincare products.

• Items purchased on sale or with promotional discounts.

Shipping Costs:

Please note that original shipping costs are non-refundable, and customers are responsible for any shipping fees for future orders using store credit.

This policy ensures clarity while offering a flexible option for customers in case of issues with their products. Let me know if you’d like to adjust any details!